All our products are made-to-order and usually take 12–15 days to complete and ship. Once dispatched, you’ll receive tracking details via email.

Yes — for urgent deliveries (like gifts or special occasions) or bulk orders, please contact us directly at +91 7060800464. We’ll do our best to accommodate your request.

Standard shipping is ₹120 for prepaid orders. COD is available with an additional fee of ₹75. We offer free shipping on orders above ₹2500.

Once your order is shipped, you’ll receive an email with a tracking link and details. Please allow up to 48 hours for tracking updates to appear.

Yes. Every Upkriti product is handmade with love and care, which means each piece is slightly unique and special.

Customised products that include your name or personalisation are not eligible for return. If you face any quality issues, contact us and we’ll do our best to help.

If you receive a defective item, please contact us within 24 hours at +91 7060800464 or info@upkriti.com with clear photos. Keep the product and packaging intact while raising the claim — we’ll resolve it promptly.

Yes — exchanges are possible for size or colour issues on non-customised products. Please courier the item back to us in its original condition to receive a replacement or store credit.